Legal

Refund Policy

Premium should feel like a no-brainer. Here's exactly when you can get your money back, and how cancellations work — in plain language.

Last updated July 27, 2026

14-day money-back guarantee

Not happy within 14 days of a purchase? Email us for a full refund — no questions asked. If you're a consumer in the EU or UK, this sits on top of your statutory right to withdraw from a distance purchase within 14 days, which we honour in full.

Cancellations When you get a refund What's non-refundable How to request

01 Cancellations & renewals

Premium subscriptions renew automatically each billing period (monthly or annual) until you cancel. You can cancel anytime from your dashboard — it takes one click and there's no cancellation fee.

When you cancel, you keep your tier, premium role, badge, and point multiplier until the end of the period you've already paid for. After that, your listing returns to the free tier. Cancelling stops future charges; it does not, by itself, trigger a refund of the current period — see below.

Premium you received from redeeming referral tokens isn't a purchase, so there's nothing to cancel or refund — it simply runs out at the end of its term.

02 When you'll get a refund

We'll issue a refund in these situations:

Within 14 days of a purchase — a full refund under our money-back guarantee, and under your statutory right of withdrawal if you're an EU or UK consumer

Accidental or duplicate charges — billed twice, or charged after a confirmed cancellation

Extended service failure — if a major outage prevents premium benefits from working for a sustained period

Where the law requires it — statutory rights in your region always apply and override this policy

03 What's non-refundable

Outside the cases above, payments are generally non-refundable. In particular:

× Partial or unused time after you cancel mid-period (you keep access until it ends)

× Renewals you forgot to cancel, once the 14 days have passed — please cancel before renewal if you don't want to continue

× Accounts terminated for violating our Terms of Service

× Dissatisfaction with ranking results — multipliers boost points, but placement also depends on others' activity

Filing a chargeback instead of contacting us may result in your account being suspended while we investigate. We'd much rather sort it out directly — we're quick to respond.

04 How to request a refund

Email [email protected] from the address on your account, with your Discord username and the approximate purchase date. You can also find your payment details on the receipt Stripe emailed you when the subscription started.

Step 1

Email us or open your Stripe receipt

Step 2

We review within 2 business days

Step 3

Approved refunds land in 5–10 days

Refunds are returned to your original payment method. Processing time depends on your bank or card provider.

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